Scope

This Policy is between the Users of this Website/App and novu, the owner and provider of this Website/App. It specifies the use of any and all data collected by us in relation to your use of the Website/App and any Services or Systems therein.

Definitions and Interpretation

• "Account": The personal information, payment information, and credentials used by Users to access Material and/or any communications System on the Website/App.
• "Content": Any text, graphics, images, audio, video, software, data compilation, and any other form of information capable of being stored in a computer that appears on or forms part of this Website/App.
• "Cookie": A small text file placed on your computer by novu.pk when you visit certain parts of this Website/App. This allows us to identify recurring visitors and analyze their browsing habits within the Website/App.
• "Data": All information that you submit to the Website/App. This includes, but is not limited to, account details and information submitted using any of our services or systems.
• "Service": Any online facilities, tools, services, or information that novu.pk makes available through the Website/App either now or in the future.
• "System": Any online communications infrastructure that novu.pk makes available through the Website/App either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities, and email links.
• "User" / "Users": Any individual third party that accesses the Website/App and is not employed by novu.pk and acting in the course of their employment.
• "Website": The website/app that you are currently using (www.novu.pk) and any sub-domains of this site unless expressly excluded by their own terms and conditions.

Data Collected

Without limitation, any of the following Data may be collected:

• Name
• Date of Birth
• Gender
• Job Title
• Profession
• Contact information – email, telephone, etc.
• Demographic information – postal code, preferences, interests, etc.
• Financial information – credit/debit card numbers, etc.
• IP address (automatically collected)
• Web browser type and version (automatically collected)
• Operating system (automatically collected)
• A list of URLs – referring site, activity on this Website/App, exit to site, etc. (automatically collected)
• Cookie information (Section 8 below)

Our Use of Data

Any personal Data you submit will be retained by novu.pk for as long as you use the Services and Systems provided on the Website/App. Data that you may submit through any communications System that we may provide may be retained for a longer period of up to 5 years.

Unless we are obligated or permitted by law to do so, and subject to Clause 4, your Data will not be disclosed to third parties. This does not include our affiliates and/or other companies within our group.

All personal Data is stored securely in accordance with the principles of the Data Protection Act 2018 and GDPR. For more details on security see clause 9 below.

Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website/App. Specifically, Data may be used by us for the following reasons:

• Internal record keeping
• Improvement of our products/services
• Transmission by email of promotional materials that may be of interest to you
• Contact for market research purposes which may be done using email, telephone, fax, or mail. Such information may be used to customize or update the Website/App.

How Can Users Request Data Deletion?

You can request your data to be deleted anytime by:

• Sending us an email to the official address.

Your data will be deleted within 30 days after your verification.

Third-Party Websites and Services

novu.pk may, from time to time, employ the services of other parties for dealing with matters that may include, but are not limited to, payment handling, delivery of purchased items, search engine facilities, advertising, and marketing. The providers of such services do have access to certain personal Data provided by Users of this Website/App. Any Data used by such parties is used only to the extent required by them to perform the services that novu.pk requests. Any use for other purposes is strictly prohibited. Furthermore, any Data that is processed by third parties must be processed within the terms of this Policy and in accordance with the Data Protection Act 2018 and GDPR.

Changes of Business Ownership and Control

novu.pk may, from time to time, expand or reduce its business, and this may involve the sale of certain divisions or the transfer of control of certain divisions to other parties. Data provided by Users will, where relevant to the division under status change, be transferred along with that division. However, the new owner or newly appointed controlling party will, under the terms of this Policy, be permitted to use the Data for the purposes for which it was supplied by you and will be responsible for the protection and safekeeping of the data.

In the event of any Data submitted by Users being transferred in such a manner, you will not be contacted in advance and/or informed of the changes. When contacted, you will be given the choice to have your Data deleted or withheld from the new owner or controller.

Controlling Access to Your Data

Wherever you are required to submit Data, you will be given options to restrict our use of that Data. This may include the following:

• Use of Data for direct marketing purposes
• Sharing Data with third parties.

Your Right to Withhold IWnformation

You may access certain areas of the Website/App without providing any Data at all. However, to use all Services and Systems available on the Website/App, you may be required to submit Account information or other Data.

You may also restrict your internet browser's use of Cookies.

Accessing Your Own Data

You may access your Account at any time to view or amend the Data. You may need to modify or update your Data if your circumstances change. Additional Data as to your marketing preferences may also be stored and you may change this at any time.

You also have the right to ask us for a copy of your personal Data on payment of an administration and processing fee.

Security

Data security is of great importance to novu.pk, and to protect your Data, we have put in place necessary and suitable physical, electronic, and managerial procedures to safeguard and secure Data collected online.

Cookies

novu.pk may set and access Cookies on your computer. Cookies that may be placed on your computer are detailed in Schedule 1 of this Policy.

A Cookie is a small file that resides on your computer's hard drive and often contains an anonymous unique identifier and is accessible only by the Website/App that placed it there, and not by any other sites.

You may at any time decide to delete the Cookies. Though this would not in any way stop you from accessing the Website/App, it may, however, result in the loss of any and all information that may enable you to access the Website/App more quickly, seamlessly, and efficiently.

You can at your discretion at any time choose to enable or disable Cookies in your web browser. By default, your browser will accept Cookies; however, this can be altered. For further details, please consult the help menu in your browser. Disabling Cookies may prevent you from using the full range of Services available on the Website/App.

How to Control the Use of Cookies

You are not obligated to accept Cookies and may modify your browser so that it will not accept cookies. The browser you use to surf the web not only allows you to see the cookies that you have got but also allows you to control their use. You can control them by allowing them, deleting them individually, or deleting all of them. You can also set your browser to not accept cookies altogether. If this option is selected, you should be aware that many websites/apps will not function properly or at all. It may be possible to set your browser to not accept cookies and ask for your consent before each cookie is set on your device. This gives you control over what is set on your device; however, it has the drawback of slowing down your browsing experience. There are different levels of control too. You are able to prevent just third-party cookies from being deployed, effectively opting out of behavioral advertising, and some even allow you to block specific companies you do not wish to deploy a cookie, instead of selecting all companies.

How to Contact Us

You can contact us at any time if:

• You have questions or comments about this Privacy Statement.
• You wish to access or correct inaccuracies in our records of your personal information.
• You have a complaint about how we have treated your personal information.