Policies Guidelines | Novu

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Order delivery Policy

Delivery Areas

We only service orders within our delivery areas. Delivery area list can change with time permanently or temporarily based on weather or other foreseen incidents. Orders outside the delivery areas may either be rejected or delivered through 3rd party.

Delivery Time

Once the order is confirmed by the guest (through phone in case of COD or online payment) the delivery time includes order preparation and delivery time included. Please see the order is delivered as soon as possible (ASAP).

Wrong Order

Wrong orders include Missing Items or Defective Goods and may be reported to our staff.


Pickup time is mentioned on the confirmation email and the business may not be responsible for the quality of Good in case of any unreasonable delays.

Order Cancellation Policy

Cancelling an Order

It is encouraged to contact us immediately for the cancellation of order.

Refund Policy

Anytime before the preparation of the order has started, you have the right to cancel your order. In case of a successful cancellation, refunds will be catered as follows:

Online Payment Orders

Your amount will be held with us for any future transaction and will be adjusted accordingly.

COD (Cash on Delivery) Orders

Cancelling an order with the delivery on your doorstep is unacceptable and may result in suspension/blockage of your account for future orders. In order to avoid such inconvenience, customers should reach us to cancel orders well beforehand with a genuine reason.

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